Please do not put a label directly on the shoe box or it cannot be accepted. All item(s) must be placed in a proper box such as the original shipping box or equivalent. If you choose to exchange your item, you will not be charged for the use of the label. This fee will be deducted from your refund. All returns that use our prepaid UPS shipping label will be charged $6.95 return fee for use of the label. To return or exchange any item(s) to, please contact us at (713)-738-7860 and we will arrange a return label to be sent to you via email. You cannot return purchases made on to any Active Athlete location. You may return or exchange any item(s) purchased on the site to only. Please note that all clearance merchandise sales are FINAL Clearance merchandise consists of all items under the clearance category. Returned in their original box (if the returned item is footwear) Returned with price tags still attached (if the returned item is apparel or accessories) Merchandise may be returned with an original sales receipt when the items are: If an incorrect item was shipped, or products were flawed or damaged in transit prior to 45 days, we will also include the standard shipping charges in your refund. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Refunds will be processed in the form of payment used on the original order. Shipping amount will be deducted from the total amount of refund. Returns will be accepted within 14 days of the product received by the customer. This policy does not apply to items purchased in Active Athlete stores. Return to Top Q: I returned an incorrect or personal item in error.This policy is for only. Contact the 6pm Customer Loyalty team at 1.888.676.2660 or email. We would also be happy to help you if you need assistance. *NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your 6pm account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards). The refund will be applied to the credit card or other method of payment initially used to make the purchase. You will be notified by email once your refund has been applied. It can take around two weeks for your return package to reach us and be processed by our returns team. Any outbound shipping charges paid will not be refunded if the order is returned. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.
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